After six months of inactivity (180 days), backups stored on CrashPlan Central will be deleted. Per our retention policy, computers that back up to CrashPlan Central must periodically connect to the online destination. Steve Buege, General Manager for Consumer & Small Business at Code42 (the company behind CrashPlan) gave me some great feedback.įirst, I asked, "What are your current terms of service with regard to backup retention and what are those limits?" Here is his answer: Clearly (and, from my perspective, suddenly) that was not CrashPlan's view.Īfter it became clear that I would be able to get back my data from retired machines, I reached out to CrashPlan's management to discuss the issue from a broader perspective. I thought that was ten connected computers, but that wasn't how CrashPlan defined it.īecause of the comments of the support reps about "Unlimited means unlimited," combined with years of weekly reports that itemized the data from the disconnected computers, I assumed that the data from the disconnected computers fell under the unlimited umbrella. I was not aware of this and I honestly can't tell if it changed from what it was when I first talked to them, or I just misinterpreted an overly enthusiastic tech support response.Ī second disconnect was that I have a plan that allows for a maximum of ten computers.
Because I've been getting the weekly reports for years showing the status of my files on disconnected computers, I assumed that they were being properly stored and were not at risk.ĬrashPlan's policy, at least since 2013, has been that computers must connect within 180 days, or their backups will be discarded. The disconnect was, quite literally, about disconnected computers.
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